Your phone line,
answered 24 / 7
SelsAI is an AI phone agent for Shopify merchants. It picks up every call, looks up orders in your store, takes returns, and hands off the hard ones. No scripts. No hold music.
Hear the difference, in under a minute.
What an always-on support line buys you.
Anymore.
Phone support has been the same job since 2003. Three of the chores that used to eat a whole role just stopped being chores.
Hire a night-shift rep.
Calls land at 2am because Shipping Inquiries don't sleep. SelsAI takes them at the same SLA as your daytime team.
Apologize for hold music.
First ring, picked up. No queue. No transfer maze. The agent already knows the order and the policy before saying hello.
Read every transcript by hand.
Every call is searchable, summarized, and tagged with which tool fired. Skim a 2-minute call in 4 seconds.
Every call, logged. Every action, traceable.
Skim a 32-second call in 4 seconds. See exactly which tool fired, which order changed, what got refunded. Replay the audio if you need to.
Four steps, in order.
The whole onboarding is a single page. Most stores are answering calls before lunch.
Connect
OAuth into Shopify in one click. We sync products, orders, customers, and tax zones.
Crawl
Drop your FAQ, return policy, and product manuals. Or paste a URL, we'll crawl it.
Train
Pick a voice, write a paragraph in plain English. Pick what the agent's allowed to do.
Go live
Send a test call. Tweak the greeting. Forward your business line. Done.
Hire an agent in twelve clicks.
Pick a voice. Write a paragraph in plain English. Pick what they are allowed to do, look up orders, refund up to $100, transfer to a human if the caller swears twice. Save. Done.
- Voice12 voices, 22 languages, tunable speed and warmth
- BrainClaude with your knowledge base, RAG-grounded
- HandsShopify, Stripe, Zendesk, your own webhooks
- MouthCustom greeting, escalation rules, profanity guard
Local numbers in thirty countries.
Buy a fresh local number, or port your existing line. Same hour. Native call quality, native caller ID, native voice for each language.
Live in fifteen minutes.
Faster than the time it took you to find a customer service hire that quit a month later. No code, no integration team, no kickoff call.
Pay for minutes spoken, not seats.
Real prices, real overage rates, no per-seat surprise. Switch plans any time. Annual billing saves 15%.
- 1 agent
- 1 phone number
- Shopify integration
- Email escalation
- Standard voice library
- 3 agents
- 3 phone numbers
- Shopify, Stripe, Klaviyo
- Live transfer to humans
- Knowledge base + RAG
- Priority support
- 10 agents
- 10 phone numbers
- All integrations + API access
- Custom voice cloning
- Webhook tools
- 4-hour response support
- Unlimited agents and numbers
- SOC 2 + dedicated rep
- Custom integrations
- On-prem option
- 99.9% uptime guarantee
Questions, answered.
How fast does the agent answer?
Median pickup is 0.8 seconds, faster than your fastest rep. There is no IVR, no menu, no hold music. The agent picks up on the first ring.
What happens when a caller asks something the agent can't handle?
You set the rules. Refunds over $50, billing disputes, abusive callers, anything you flag for human review gets warm-transferred to a real number or queued in your help desk with the full transcript attached.
Will customers know it's an AI?
Most don't, until you tell them. The voices are unnervingly natural, and the agent identifies itself as your store's support, not as a generic bot. You can change the script anytime.
How does it work with my existing phone number?
Two options. You can buy a fresh local number through us in 30 seconds, or port your existing business line in 1 to 2 hours with no downtime. We support 30+ countries.
What does it integrate with?
Shopify out of the box, with order lookup, returns, refunds, address changes. Stripe, Klaviyo, Gorgias, Zendesk, Slack, HubSpot, Notion, Twilio. Custom webhooks if you have your own backend.
How are minutes counted?
Per second of caller-side audio. A 47-second call counts as 0.78 minutes. Unused minutes don't roll over. Overage is billed at your plan's per-minute rate, no surprises.
Can I cancel?
Yes, anytime, from the dashboard. No exit calls, no clawbacks, no annual lock-in. Your transcripts and recordings stay accessible for 90 days after cancellation.
Is the call data secure?
SOC 2 Type II. GDPR and CCPA compliant. Recordings are encrypted at rest and in transit. PII is redacted on request. We never train on your call data.
Ringing is for other stores.
Live in 15 minutes. Cancel anytime.